Bought the 12 card pull and was at 69/85. Didn't have enough crystals to buy more pulls so bought a vault. Then bought 3 single card pulls and got enough to go 88/85. Went to promote him to 6 star and the game said it failed to promote. Did all the force close, restart phone, etc and when logging back in, now I'm at 63/85 and missing the crystals I spent on the 3 x 1299 pulls. Communicating with EA but they are clueless. Any help @meathead
There's got to be a better process to resolve issues like this. I've spent way too much real money on this game
Well, ran out of time so I had to purchase 4 more of the single card pulls at 1299 crystals to get him to 6 star so I can keep pace to maximize the era battle. So, if I could be reimbursed for that and then you don't have to worry about fixing the shard count
Really getting worried about what to do as it's about to go to day 2 of the event and I'll miss out on the 6 star tier which means I'll be short, even if you restore my missing 25 shards
Ally code is 115-469-198
@CG_Meathead
