Lost Access to Level 85 Account - Sync Error / Game Reset

Lost Access to Level 85 Account (Delara Exibil) - Sync Error / Game Reset

Dear EA Support Team,

I am writing to report a critical Loss of Access issue. When I opened the game, it suddenly reset to a new Level 1 account. I have lost connection to my main Level 85 account.

I open the game, it suddenly reset to a new Level 1 account. However, I have verified with my guildmates that my main account is currently LIVE and ACTIVE in the game. It is clearly NOT deleted.

My Account Details

Current Name: Delara Exibil (Renamed by system from DaigamiHachi)

Ally Code: 191-262-948

Guild: Tattooine Yacht Club

Platform: Android (Google Play)

Status: Visible and Active

Login Details (Crucial): I use Google Play Games and EA to log in.

Google Play

EA

F2P

Device Model: Realme GT 5G

I have attached Screenshot of my profile in the guild to prove ownership.

Thank you.