LSB issues

Contact EA Help from within the game and request a refund, 

I completely understand that this was not the resolution you've been hoping for but trust me, if this was possible, we would've fulfilled your request without any hesitation. But unfortunately, we just don't have the option to make refund from our end
We appreciate your support and understanding on this matter.
Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.
Thanks again for contacting EA help

this was their reply

Who else would possibly be capable of making this right if not EA

Will escalate your account to my point of contact

"I do understand but sadly the refund can only be done by iTunes Support support as the billing is done by them. 

If there is any other issue, I will be happy to help."

latest reply from in game..... I'm really not sure how the game allowed a second transaction to go through. I shouldn't have even been able to purchase a second bundle, once you buy them, they disappear from the store. and they just decide what you get as a compensation for the mistake. This is very unsatisfactory. It would go a long way if EA at least took the junk they gave me back and let me choose from the store how I would like to be compensated. 

I checked my apple purchases and the bundle I bought isn't showing up, so I can't even ask for a refund through iTunes...

At the very least EA could tell me which of the two orders was the one that got jacked up, so if by some miracle I am able to get a refund in the future I won't lose the characters I purchased and just the crystals will be taken away.

Probably the most frustrating part is the bundle doesn't give you enough to unlock the character..... I am definitely regretting this purchase and don't foresee making any more in the future!