LSB purchased but not added to account
So I bought the Jabba's Entourage LSB today but didn't receive it. They did add crystals to my account, but that's not what I ordered, it's not in the payment confirmation that I received, nor is it stated in the terms of service that you get crystals instead of what you paid for.
In game help takes hours to respond to a single question and then just ask questions that make me wonder if they even read my request. Online help refers to ingame help, so that's no good either.
Have only recently started to spend some money on this game, but it hasn't been a great experience so far to say the least. New to the forums and am seeing a lot of others also having issues with their LSB's, hope they resolve these issues.
Any way to get either a refund or just get the LSB without having to call my bank to cancel the order?
Ally code is 283-661-422