Malak removed Isolate while Traya was alive

Question

Product: Star Wars: Galaxy of HeroesPlatform:Apple iPhoneWhat type of device are you experiencing the issue with? iPhone 11OS Version 13.3Ally Code: (Find it here: http://bit.ly/AllyCode ) 964-195-465What type of issue do you have? GameplayHow often does the bug occur? Every time (100%)Summarize your bug Malak removed Isolate while Traya was alive. Steps: How can we find the bug ourselves? I am not sure how you can find this bug. It should not have happened but yet it did.Connection Type WifiPlease select your region North AmericaCountry USA‌In GA, against a solo Malak with No zetas and Gear 12, I used Traya, Dooku and Sion. He was solo as this was my second attempt against this team. I used R7 Padme, R7 Anakin and R3 Bariss Offee on the first attempt and killed Nute and Dooku leaving only Malak. (I am not sure how Malak was not defeated by an overpowering team but luck was not on my side) So in a fight with my 3 characters versus his one character, I used Isolate, started killing Malak, then Malak removed Isolate from himself and proceeded to kill Dooku, then Traya then Sion.I am bitter that I lost and any chance at Kyber evaporated instantly, but how did Malak remove a buff that is not removable except by two conditions that were not met?Opponent ally code is 391-422-153His Malak is perfectly unexceptional compared to Malaks I see in squad arena.I have no screen shots because I was so perplexed by the action I did not think to stop and take a picture.&nbsp; Now that I think about it, how would a picture of Malak NOT having a buff on him be helpful anyway.

glados-013 · Answer

@Stanleyrite Not sure what to tell you about your Bug report. Players submit them every day - although if you submit it as a "Bug report" you won't get a response. those are merely filed.

There are two excellent Quality Support members who monitor this board and check bug reports - EA_MindTricks and EA_HighCommand. They work M-F however, and this board is only a portion of their job responsibilities. That's one of the reasons volunteers like me help out answering questions. Unfortunately your report is one that I won't be able to test out myself, so we will need to wait for them to be able to test.

stanleyrite · Answer

Has anyone ever seen this? &nbsp;Cost me a 3 zetas and I want to know if the game is broken or I am doing something wrong.&nbsp;

glados-013 · Answer

@Stanleyrite I have never seen anyone "remove Isolate" except General Skywalker, when he Retreats.

I know that in a DR-led team with Bastila Fallen, the presence of Corrupted Battle Meditation can prevent Isolate from being applied, but I've never heard of a game condition in which it can be removed, and there were no other targets on which you could have applied.

Unfortunately, game battles occur on your local device, so the Support team will be unable to review what happened inside your particular battle. However hopefully they will have an opportunity to test this particular case and see if there's a software bug that allowed Isolate to leave.

stanleyrite · Answer

Thank you for that reply.&nbsp; Do you know if anyone from EA actually reads these boards?&nbsp; I am also unable to fill out a bug report in the game because it keeps asking me to fill in more information in a box that does not exist.&nbsp; At the bottom of the bug report it says, "Provide additional information in the "Compose" field to submit your Bug Report."There is no "Compose" field.&nbsp; I have filled out all of the boxes and there is no submit button.&nbsp; Just an Email us button that is grayed out.After almost two years in this game, I may have reached my limit with EA.&nbsp; The quality has eroded greatly in the last 6 months.

cg_mindtricks · Answer

@Stanleyrite Hi there, I tested the squad composition you mentioned (Darth Traya leader, Count Dooku and Darth Sion) against a solo Darth Malak and against Nute Gunray leader, Count Dooku and Darth Malak, but didn't manage to reproduce the issue you described. Darth Malak remained Isolated until Darth Traya was defeated. If you happen to encounter it again if you can grab some screenshots and make a note of all the details you remember as there may be a key detail I'm missing to reproduce it.
Thank you.

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Malak removed Isolate while Traya was alive

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