Missing BB8 LSB

BB8 LSB not coming through. I received nothing instead of the characters I paid for. This was my second and probably last time I buy something for this game if the problems don’t get fixed. I am trying to be calm about this but I don’t want to have wasted money for nothing. I have no option to purchase it anywhere else either. The image bellow shows that for both the ingame store and webstore. My ally code is 916-387-844. Please fix.