Missing fragments Emperor of the Sith Eternal

Question

Good afternoon, dear developers, I have encountered a serious problem in your game Star Wars Galaxy of heroes, which I have been playing for 4 years now. I open the legend of the Emperor of the Eternal Sith where they give 50 fragments per battle, and as a result I go through the first stage of the battle, but it does not switch to the second stage) I restart the game and the currency was eventually debited from me) And the crystals, respectively, all disappeared. Bottom line, I can’t open the legend, and everything that I saved up to open it went into the void. URGENTLY HELP TO SOLVE THE ISSUE OR BE KIND TO COMPENSATE THE CRYSTALS!

My allycode: 289-154-177

The most unpleasant situation happened to me yesterday 05/18/2023.

ea_lanna · Answer

Hi&nbsp;@Dezmonoizer,&nbsp;

Thanks for reaching out about this. I'm catching up and wanted to update the thread. This was a known issue and last week a make good was sent out. If you didn't get it, update this thread:&nbsp;Sith Eternal Tier IV Event Crash -lost tickets

- EA_Lanna

dezmonoizer · Answer

Good afternoon, I received 60 pieces of shards, unfortunately I forgot to indicate that 120 shards of the dark side were spent on my side, so if you can please send the remaining 60 so that my game will be back in balance.

ea_gunner · Answer

@Dezmonoizer  Based on our logs you were only eligible for 60 Dark Side tickets.

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Missing fragments Emperor of the Sith Eternal

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