Missing Mod
Allycode: 972-146-854 This happened on the PC Client, not the phone client. I was remodding my characters today and moved a diamond health mod with 25 speed from GL Ahsoka Tano to Boss Nass and I...
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EA_HighCommand
EA QV Team
EA QV TeamHi @Crichton76, and sorry for the late reply.
We've checked the logs available to us and so far weren't able to identify anything related. Do you remember the time when this occurred?
Hi @EA_HighCommand thank you! This happened between 12:00 PM and 1:00 PM Eastern Time on 12/29/2024. I think it was closer to 12:30. I immediately began investigating and trying different steps to get it to reappear, so didn't note the exact time that day but it was definitely within that 1 hour range. The mod had a health % secondary and some flat health in addition to exactly 25 speed. The mod was a diamond on GL Ahsoka in my loadouts but was reassigned to Boss Nass when it happened.
Hello, I had this issue occur again today 1-23-2024 between 1:30 PM Eastern Time and 2:15 PM Eastern Time. This time it was with a tenacity primary cross from a health set which was assigned to Sun Fac. When I was re-modding in-game today I noticed Sun Fac was missing a mod so I went to assign one. When I did so I saw the mod that was previously assigned to them was unassigned in my mod inventory. I assigned it back, pressed confirm, and after I did so he was still missing the mod, but now it's no longer assigned to him or in my inventory. It was not sold. I have a screenshot of the mod which I took from a loadout that I did not refresh after. The 2nd screenshot is just to show my current mod inventory and the lowest speed mod of that type I have. The one that was assigned to Sun Fac should be there in the last spot.
I do want to add there was a game update and client restart just a bit ago, but this issue occurred after and I was not assigning the mod when I lost connection for the client restart.Also, is there any update on the other issue?
I did reach out to EA Help regarding this latest issue as well but they ignored the real issue and said that I used a 1x mod restore already. The issue is that the mod is somehow no longer available in my inventory either assigned or unassigned.Both mods I've mentioned are still visible on the swgoh.gg website, but they just are not visible in the PC or Mobile client. Both screenshots are attached to this message. I am willing to do a screen recording showing that they are not present for me in game if that's required. Edit: They are still present after SWGOH.gg refreshed with my in-game account information 45 minutes ago (7:15 PM Eastern Time).
I tried reinstalling the mobile client and PC client, and the mods didn't reappear. I reached out to EA Help twice after it occurred again today and the 2nd time they restored all mods I've sold because it seems they're limited in what they can do. As suspected these two mods were not restored because they weren't sold.
