Need assistance, LSB purchase failed, cannot be bought or be gifted

Hello I purchased the Smugglers Lightspeed Bundle and it looked like it all went smooth, but I did not receive anything. First the purchase was in "Payment Pending" then in "Failed". The LSB is not in the shop  (not in the PC store, Webstore nor the store in the app) and it cannot be gifted to me (says I am not eligible).

All the best Luxfluxs

Ally code: 968-156-642