Promoted AND demoted in GAC? Incorrect rewards.

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsing Galaxy s8
OS Version Android Pie/9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 365116796
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Incorrect end of season rewards. No end of week GAC reward. Promoted to Chromium 3 but also demoted to Carbonite 2?
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Other
Country New Zealand

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End of season rewards were incorrect. I recieved the "Trapped in Carbonite" title and carbonite amount of crystals for end of season rewards despite finishing in Bronzium 1 after starting in Bronzium 3. When checking my current rank it stated Chromium 3, until I recieved an inbox stating I did not participate (which I did). Now it says I am in Carbonite 2! So I missed out on my weekly rewards and recieved incorrect season rewards. And am possibly stuck in Carbonite 2 now...