Forum Discussion

Not applicable

5 years ago

Prompted for Google Play Account at Launch - Connection Lost, "Reload", Loop

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Oneplus 6T OS Version 10 Ally Code: (Find it here: http://bit.ly/AllyCode ) 88...

bug

TashAureus

Not applicable

5 years ago

@EA_HighCommand 885-889-752

EA_HighCommand

EA QV Team

5 years ago

Thanks for the ally code @TashAureus, that one worked.

Looking at our internal logs it logs like the Google authentication service is not responding for you. Not sure what might be the problem with it in this case, but it doesn't appear to be widespread. We keep digging to see if we can narrow it down.

TashAureus
Not applicable
5 years ago
@EA_HighCommand Ok is there anything I can do on my end? Already missed energy refresh and part of the territory war
- EA_HighCommand
  EA QV Team
  5 years ago
  @TashAureus unfortunately, not that we are aware of.
  
  One thing you could try is to remove the GooglePlay account from the device, restart the device, and then add that account again to trigger the authentication once more.
  - cmichaelad2
    Not applicable
    5 years ago
    I tried this suggestion and it did not work for me.