I have been unable to purchase the new kyrotech pack, with the code "#ref.ALREADY.OWNED" showing. It started last time the pack showed up, when i purchased it once on an Apple device, and when trying to purchase the 2nd on the PC client, it showed up for the first time. This time it doesnt even allow me to purchase it on the Client at all, w the same error. AC: 631-528-231
I’ve had this same problem since August 30th. Been in fairly constant communication with the EA help but they offer little to no help. Just keep bouncing around the same answer. Hit restore purchase(isn’t one for PC). We see you have it just hit claim in game(wish I could). You bought bundles previous to that date that means you have it already(can’t seem to match the dates correctly from the 24th purchases to the 30th).
Even after giving multiple screenshots of the receipt with the date and also my transaction history that shows a purchase was made on the 30th.
