Purchase not received
I bought a lightspeed bundle (Genosian) from webstore, and when I went to the game it said there was an error processing it and they gave me a miserly 2000 crystals instead. That's not what I paid for!! Then the help won't let me open a ticket via it's AI advisors so I don't know where to go (order #1010102955598)
It looks like you've posted about this in a few spaces. As you have your own thread for your support case efforts, I've merged your posts from the other thread here. Best to keep info on this in one thread so it's not spread out and harder to follow along with (also reduces flooding - see forum rules).
Did you spot my post in the other thread? I've popped a snippet below that helps explain what I can do and can't do here:
...from the replies, I can see a few of you who've already reached out to them but had a frustrating experince. Firstly, I'm sorry to hear that, that's not an experince we want you to have and we can pass this feedback onto the support team. However, you'll still need to stick with them to get help with this as our forum team is unfortunately not able to assist processing billing, missing content, or account changes. Please, reopen your cases using the steps I've shared
belowabove, and attach your proof of purchase and ally code.Our forum blog post that outlines more on what Forum Staff can help with if you'd like to read more:
- EA_Lanna
