Purchase not received

I have the same issue with Bad Batch.  No way the crystals are the same as moving an entire team to relic 5.

So several days past, several contacts with customer services, and this is still unresolved 

so so poor from EA

Seriously puts me off making further purchases in the future 😡

i had the same thing 

ally code :358-398-746

ORDER : 1006597792344

Looking at the posts here, this looks to be a big problem with many purchases atm. And the email and in-game support are so slow to respond, unhelpful, and go round in circles telling you to do the same thing

This is really bad optics for EA and the game.

I'm going to submit a chargeback claim through my credit card if this isn't resolved soon

EA_Gunner​ surely this mess needs sorting ASAP???

Be warned that after 1 week with no response from my EA Help advisor for this same issue, I filed a chargeback and I then got a threatening email from EA and a violation added to my account (my only one in 13 years of having an EA account!). 

The warning stated that they could remove all of my entitlements for all games and restrict purchases on all future EA Games.

I eventually received the in-game purchase over 2 weeks after I was charged, with no further communication or explanation from EA. I closed the credit card dispute the same day, but I continue to have the violation on my account. I've tried closing the case, chatting with EA Help, and appealing the violation. So far, nothing.

I'm still dealing with this for another SW: GOH web store purchase made around the same time. So far, no solution beyond EA Help saying "all sales are final." Which is ridiculous when I haven't received the in-game item I bought and was charged for...

Really heavy-handed stuff, which has put me completely off any future in-game purchases for this or any other EA Game. Just terrible customer service.

Ugh, even their forums don't work properly.... The first time I posted the screenshot it was turned into some weird animated PNG that flashed, and now the dimensions are all stretched.

Anyway, in case it's too tough to read the screenshot just be aware the threatening email contained the following line: "Chargebacks and reversals are an indication of fraud, and accounts may be locked, restricted or closed with immediate and final effect."

Wow....

So one of the first stages of customer support was to try to restore purchase in settings. This didn't work. So they asked me to provide a screenshot of my order confirmation, which I did. They then asked me to try to restore purchase again, it still didn't work....

And their response now ..... please provide a screenshot of my order confirmation!!!! It's literally there, 3 or 4 posts up in the support chat

Is this incompetence or deliberated stalling???

An official update for the many users affected by this would be great EA_Gunner​ 

Customer support now not responding to messages.....

Oh my word I have been trying to resolve this and it's like banging my head against a wall with ingame support. Having provided the proof of purchase twice already, they have simply replied, asking me for a third time, to provide proof of purchase

What more do we have to do......

Ally code 879-539-281

Order number 1010102955598

Ally code 879-539-281

I'm trying to resolve this with ingame support

Having twice supplied the proof of purchase as requested, they have simply asked me to upload proof of purchase again, FOR THE THIRD TIME!!!!!

This is ridiculous EA_Lanna​