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EA_Aljo
Community Manager
10 months agoHi there. We're aware of this issue. An advisor should be able to help. Please follow the instructions here to open a case so they can assist. Thanks!
Technique95
10 months agoSeasoned Novice
EA Help Chat has never been helpful which is why I'm here, Last time I had to wait 5 days just for them to respond to one of my messages and another 3 days to tell me they were investigating only to never reply back, came here and it was resolved in 1 day.
- EA_Aljo10 months ago
Community Manager
That's absolutely unfortunate. Hopefully, this time, it goes a lot better. Can you try again to get in touch with them?