Quiggold Marquee event - finished tier 1, app crashed, no shards received

As I completed tier 1 of the event the app crashed. I restarted and the tier is completed, as well as related quests, but no shards awarded so I can’t unlock Quiggold and complete other tiers.

I’ve force quit and restarted the app, tried restore purchase just in case, and raised a ticket with EA help.

CG_Meathead​ Appreciate any further assistance you can give, ally code 467-887-633