Forum Discussion

robbyre's avatar
robbyre
Seasoned Newcomer
2 days ago

R2 Lightspeed bundle issue

I attempted to buy the R2 lightspeed bundle from the online webstore (rather than in-game).  After purchasing, I went back to login on mobile, the game had an issue and needed to reload.  When I went to my inbox to accept my rewards, it was only 2800 crystals and 2000 coaxium.  I DID NOT receive the lightspeed bundle rewards, and I am no longer able to purchase the bundle.  So not only did I miss out on my lightspeed bundle that I wanted to purchase, but I got "reimbursed" with crystals that I never even wanted to buy.  I understand it's "equivalent" but I did not want the crystals.  I just want the R2 Lightspeed bundle.

My ally code is 591-985-383.

  • robbyre's avatar
    robbyre
    Seasoned Newcomer

    After attempting to add to this, a second customer support employee said "You have received 2800 crystals and your relic tier is already at 8."  THIS IS NOT WHAT I PURCHASED!  

    The R2D2 Lightspeed bundle states "Enhance your gameplay in the R2-D2 Journey Guide event with the R2-D2 Lightspeed Bundle!  Instantly elevate Moff Gideon, Dark Trooper, Death Trooper, Range Trooper, and Shoretrooper to 7 stars, Level 85, Relic 5, and ability tier 7..."  So far the customer service in-game has been a POOR experience as they don't even understand what the bundles contain.  How can you assign an employee to fix an issue when they don't even know what it is I bought?!  This is incredibly frustrating!

  • robbyre's avatar
    robbyre
    Seasoned Newcomer

    Customer support’s response was basically “It appears your R2D2 is already upgraded so you got what you paid for” and resolved my issue. NO - The R2D2 light speed bundle contains Moff Gideon, Dark Trooper, Death Trooper, Range trooper, and Shoretrooper to relic 5. Please help!