EA_HighCommand
EA QV Team
EA QV TeamRe: Can't play the game...again
Hi all and sorry to hear that.
Can you all please provide us with your ally codes, so that we can investigate this further? Thank you!
Forum Discussion
26 Replies
815-334-787
- @EA_HighCommand I cannot get into the game, therefore I can’t get my ally code. I’m in a guild by myself. I would’ve thought having the game linked to your Google Play account would be sufficient but I guess not,
- @CrumblingWorld check your swgoh.gg account info or ask a guildmate to check on your in game profile, it's on the bottom
- @looben I don’t have a swgoh.gg account and I’m in a guild by myself. The few times I was in a guild, the only interaction was in game and not on something like discord or line.
- EA_HighCommand
Hi @Einnod1981,
We fixed your account manually and can see that you are back in the game, great stuff!
- EA_HighCommand
Hi @CrumblingWorld,
Unfortunately, without any account identification, it is impossible for us to locate your account.
816-749-734
freezes on checking for updates
585-139-423
cant login
- EA_HighCommand@AGuyWithAKnife4 That is something else entirely. Try switching connections from WiFi to cellular (or the other way around) and make sure you have enough space on your device.
- EA_HighCommand@mbigos Unfortunately, that is very unspecific and not really helpful. Why exactly is it that you can't login?
Any update on when this might be fixed? Saw you replied to the others and was curious if you could tell me my issue or what you would need to resolve it
- EA_HighCommand@Darthsomething12 I looked into yours and flagged it with the team. We might be able to manually fix your account (no promise tho) later today.
After last update cant login into the game. I've tried on another device, reinstall the game, try on bluestack and nox. There is no problem with other games, internet connection is ok. Just after game shows on The bottom left on starting screen sign "loading cantina" this happend
- EA_HighCommand
@mbigos Just saw your ally code above. Goin to add your account to our investigation now.
- EA_HighCommand@Darthsomething12 Looks like this one is more complicated than anticipated. We continue to investigate but so far no immediate solution in sight, sorry.
- @EA_HighCommand It says new client available I download that and open and then I get frozen on checking for updates I’ve got lots of space and I tried both Wi-Fi and cellular settings
- EA_HighCommand
Can you try setting your device language to English (if not already)?
For some players, the issue got resolved by matching the store (AppStore/PlayStore) language. For example, if you are on the Spanish store, set your device to Spanish. I hope this helps!
@CrumblingWorld wrote:
@EA_HighCommand
Is there a patch or fix coming for this or do I just throw my account in the trash?@CrumblingWorld What is your player name and the name of your guild?
Without some way to identify you within the thousands of other players, they can't locate your account.
- EA_HighCommand
For the three players that provided their ally codes (EINNOD1981, MRAVN7, and DARTHSOMETHING12), it looks like you are all back in-game. Can you confirm that, please?
Sweet baby Jesus I was able to get in today.
lord it works!
making a gg account now to prevent this again.
- @EA_HighCommand 721-445-284
- EA_HighCommandHi @MeatCJ,
We've checked your account and can see activity on it. Not sure what your issue was/is exactly. Thanks. Think it was the championship round issue that picked me out. Able to log I. After round expired.
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