EA_Lanna
Community Manager
6 years agoRe: Customer support not helping
Hi @Deadstar2040,
Thanks for elaborating and sharing those screenshots. Missing content is something only the EA support team can help with so this will need an in-game help ticket.
Every step you've described following when opening an in-game ticket is correct. It should be opening up the browser to help you send in that ticket. In one of your screenshots there was a 'create a new case' button (highlighted it in red on the image under the spoiler tag). Can you click that and send that in during our hours of operation? Our new Hours: 8:00 a.m. to 11:00 p.m, UTC Monday - Saturday. This should send through the needed details the support team is looking for.
- EA_Lanna