Re: Hyperdrive bundle

Actually it doesn't. Being a new player, there is no link to any disclaimer with an explanation of what happens. New players don't normally go to forums to check things out before purchases, So in essence what you are saying is that any money we spend on the game can be wiped out with no reimbursement. So you are saying that its okay to ignore the people who spend money on the game and lose their money since they are not getting what they paid for. Bad business practice to the pay players.

@RoninRedux Hello there.

It does state that characters are merged with a player's current roster and that the bundle contains no shards on the bundle's info page in-game. See below.

It does not mention that the shards for both characters and ships get wiped from one star to the next. So , as an example, I had a character at 45 out of 80 shards and those 45 shards got wiped. If these were not shards added to the characters then those shards should not have been touched.

If it tops up as you say.... then it is adding shards and blueprints which contradicts the statement that it doesn't add shards or blueprints...

So,If it doesn't add shards or blueprints then it is wiping what you had. If it tops up then it is adding shards and blueprints.

Basically, from what happened to me and this other gentleman, is it is wiping all your purchases from before. So all the money you put into the game has been a waste and it has been taken away from you without compensation or reimbursement.

If you are a new player and don't know about the forums, you go by what you have in game. I did have part amounts of shards and blueprints which also the person above had purchased before the hyperdrive bundle.

My point is that if I would have known that it wiped out the shards purchased beforehand I would have purchased the paid for bundles after the hyperdrive. I bought the other ones to see what the game was like. If I would have, I would have the characters at higher levels. I understand about holding the shards, but the paid for shards should have stayed since they were purchased with outside game monies.

Thank you for the suggestion and I did do that before coming to these forums. That is how I found these forums through customer support. They tried to tell me that to look on the bright side that I got the hyperdrive bundle where I pointed out that if I had gotten the hyperdrive bundle first then the character packages next, then I would have gotten value for my purchases. They did compensate me with some Crystals,  but it came no where close to what I lost from the hyperdrive activation. I just wanted to be fairly compensated, which did not happen. It's like going out and fixing up a car then taking it to get painted. You go pick it up and they dented it a bunch of times, but it has a new paint job. You point out that you just got it fixed up and show them the receipts of the work you paid for and they give you a free air freshener and say that's all they can do.

One thing I just wanted to add about an earlier post about the shard wipe. As the earlier post had mentioned about a person having 185 shards before the hyperdrive bundle, if they had done the hyperdrive bundle first and then spent the money on getting the shards that would be okay in your eyes, but since they got the shards before the bundle, it's okay in your eyes to wipe those shards away. Logically, it shouldn't matter. If they paid for something, it shouldn't be taken away.

@RoninRedux Just to be clear, this isn't about what's "okay in my eyes" or not. I am not an EA or CG employee, and I had absolutely no say in how the Hyperdrive Bundle was setup.

I help answer questions here on this board as a volunteer. I personally think that if you spent real money on something, you should be able to keep it. However, that's not how this was implemented.

Spending crystals on something becomes more difficult to track, since players have a constant stream of crystals coming into their account, so knowing what "purchased" crystals were spent on versus "free" crystals becomes blurred.

The Hyperdrive Bundle is working as intended, and provided character upgrades as described. If you don't like it, and don't think it's fair, the most appropriate thing to do is provide Feedback on the main Feedback forums (https://forums.galaxy-of-heroes.starwars.ea.com/categories/feedback-home), or try to pose your question in one of the Dev Q&A sessions to try and raise awareness.

This forum is purely for the logging of bugs (with the secondary effect of answering questions, because many "bug reports" are just due to an incomplete understanding of game mechanics). This means that the QA support who works on this board will not document any of your protests or complaints or feedback. There is not a bug here, so there will be no escalation. Sorry if that is frustrating.

Thanks for the link. I'll take this up there. Many of the shards I bought were actual character shards and not through crystals. I only confirm that they are saying two different things that contradict themselves when they mention how they deal with the character shards or blueprints. They say that no shards or blueprints are added then they mention that they "top up" the shards which in essence is adding shards. In coding, that would be a bug.

Also note, I didn't start this thread. Another person ran into the same situation as I had.