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Freeplayerwins's avatar
Freeplayerwins
5 years ago
Solved

Sith Eternal Emperor Tier 3 Freeze

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? huawei OS Version newest Ally Code: (Find it here: http://bit.ly/AllyCode ) 46...
bug
  • EA_UltraSlide's avatar
    EA_UltraSlide
    5 years ago

    Hi @Freeplayerwins and sorry to hear that.

    Unfortunately, we will be unable to refund any Dark side tickets that were used.You have only successfully completed Tier 3 twice so you can still earn shards from the tier of this event.

    We have checked the logs available to us and cannot see a reason for your freeze during Tier 3. Please make sure to have a strong and steady internet connection and also take a look at our troubleshooting guide to try and make sure this doesn't happen in the future. Hope this helps.

EA_UltraSlide's avatar
EA_UltraSlide
Icon for EA Staff rankEA Staff
5 years ago

Hi @Freeplayerwins and sorry to hear that.

Unfortunately, we will be unable to refund any Dark side tickets that were used.You have only successfully completed Tier 3 twice so you can still earn shards from the tier of this event.

We have checked the logs available to us and cannot see a reason for your freeze during Tier 3. Please make sure to have a strong and steady internet connection and also take a look at our troubleshooting guide to try and make sure this doesn't happen in the future. Hope this helps.

Freeplayerwins's avatar
Freeplayerwins
5 years ago

Hello,

Thanks for the reply, I have invested a large number of crystal income into these tickets that were wasted. I am currently spending 450 crystals a day refreshing energy along with natural energy accumulated. These 60 tickets took around 3/4 days to gather what amounts to around 1600-1800 crystals of investment. You value this level of investment around £20 in real currency, I would ask you again to look at my request to refund me the 60 tickets as this was a large recourse investment for me. I would be happy with the tickets and re attempting the event. 

many thanks

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