Forum Discussion

Krieher's avatar
Krieher
Rising Newcomer
22 days ago

Star wars Galaxy of Heroes Lightspeed bundle problem



Hey there, I bought the R2D2 lightspeedbundle in SW Galaxy of Heroes via PC and PayPal. But the transaction kinda failed. I received not the bundle but 2800 crystals instead. Maybe someone can help me to refund or give me the bundle. The support couldnt really help, they said everything worked as intended. (535213353 allycode)

Thank you!

PS. Basicly the same issue as this guy: I purchased the R2-D2 LSB on the PC client. It said purchase complete then was stuck on endless loading, so I was forced to close the application. I launched client again and I got crystals in my mailbox with a statement saying "Sorry this is the best way we can compensate you". I do not want crystals I wanted the LSB. I got an email confirming the purchase was complete with an order number.

I tried to put in a ticket, but it was very sketchy and I don't know if a ticket was even submitted because I didn't get an email or anything just an AI chat window with wishy washy promises. Can this be resolved? If not I will file a claim with my CC.

 

 

    • domel134's avatar
      domel134
      New Novice

      I have the same problem, I bought r2d2 lsb but i dont have nowe character but onlu 2800 crystal. Pls help

       

  • I’m having the same exact issue, but I bought it through the webstore for the mobile client. And I’m considering filing as well. Ally code: 879-692-712

  • Same, bought the Luke’s allies on the mobile web store and only got crystals. Ally code: 989-695-883

  • I'm getting the same issue.  Bought the R2 LSB, got 2800 crystals but no characters.  I made a forum post, but noticed people posting here were getting a response.  My ally code is 591-985-383

  • Kalifrutzel's avatar
    Kalifrutzel
    Seasoned Newcomer

    Dont know if its the right way to continue it here, but i have the same problem. Ally code is 164-165-143.