Forum Discussion

2 years ago

Solved

Star Wars Galaxy of Heroes: Not compatible on old device. Account Transfer?

Star Wars Galaxy of Heroes is not compatible on my old device where I had a saved account. Device was an iOS device. I have the player ID. Is it possible to restore progress on a new Android device? I was also linked to Facebook, but because the old account cannot be accessed on the old device, I cannot link them up.

Any help will be appreciated. Thanks!

technical issues

EA_Aljo
2 years ago
@r5kr3f1dy80s

In that case an advisor is going to need to assist with this. If it's been more than a day, try opening another case. That can be done here.

3 Replies

EA_Aljo
Community Manager
2 years ago
Hi there, @r5kr3f1dy80s

You can find instructions for this in the article here.
r5kr3f1dy80s
2 years ago
None of these would work because I cannot link the two devices. I already asked for assistance in the in-game help and they are not responding.

Is it possible to restore progress on a new device with only player ID?
EA_Aljo
Community Manager
2 years ago
@r5kr3f1dy80s

In that case an advisor is going to need to assist with this. If it's been more than a day, try opening another case. That can be done here.