Still haven't received the LSB I paid for

I posted this before but here's what I'm dealing with (quick recap) I paid for the Jedi Allies LSB last Friday 23 August, received crystals instead I'm a pretty laid back dude so whatever, I tried to buy the LSB again but couldn't, opened several chats to try and fix it but getting help is so confusing and frustrating. 

Now after repeating all of this information several times in my help chats I get this response:

"Hello, Thank you for contacting EA . I hope you are doing well.  Please don't worry, we're here to help you. I have checked your account and found that you have received jedi_allies_lightspeed_bundle at 8/23/2024, 3:24:00pm . Should you have any further questions regarding this or any other issues, please do not hesitate to contact us back."

Like what do I need to do to actually get help for this f'ing game?  I'm beyond irritated at this point, I 100% did not receive the LSB and now I'm being gaslighted?  WTF

Here's my current LSB characters.  Please what does it take to get real help?