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InertiaDrive's avatar
InertiaDrive
Rising Newcomer
2 years ago
Solved

SWGOH is not starting

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? S10e
OS Version Android 12
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I cannot login with my S10e and not with my Android tablet A7 in Galaxy of Heroes. The game shows when opened the black screen with disney logo and lucasart and sometimes it goes to the picture where the information appears that the cantina is loading, but the text cantina is loading or something else is not shown.
Steps: How can we find the bug ourselves? I don't know
Connection Type Mobile
Please select your region Europe
Country Germany

I cannot login with my S10e and not with my Android tablet A7 in Galaxy of Heroes. The game shows when opened the black screen with disney logo and lucasart and sometimes it goes to the picture where the information appears that the cantina is loading, but the text cantina is loading or something else is not shown.

  • Hi all, and thank you for the reports.

    Have you tried all the available troubleshooting steps outlined HERE?

    After an update, it can take a while to get the required files at the start of the game, so leaving it on the loading screen usually resolves this.

6 Replies

  • Hi all, and thank you for the reports.

    Have you tried all the available troubleshooting steps outlined HERE?

    After an update, it can take a while to get the required files at the start of the game, so leaving it on the loading screen usually resolves this.

  • cptkarl_swgoh's avatar
    cptkarl_swgoh
    2 years ago

    Hi EA Support.

    Tried yor stepps but still not Working. 

    Still loading fails and stucks at Black Lucasfilm Screen.

  • I had the same issue on some of my devices.
    In one case, deleting the cache was enough for the game to start working again.
    In another case, I had to delete both the game data & the cache.

    I don't know what you have or have not tried. I'm just letting you know how I fixed it on my devices.

About SWGOH Technical Issues

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