Territory Wars not starting for everyone.

Question

Product: Star Wars: Galaxy of HeroesPlatform:Android PhoneWhat type of device are you experiencing the issue with? AllOS Version 9.0Ally Code: (Find it here: http://bit.ly/AllyCode ) 541-246-236What type of issue do you have? GameplayHow often does the bug occur? Every time (100%)Summarize your bug For the last year now we've been having the same problem with Territory Wars in that it doesn't seem to pop up for everyone in the guild, there are always members that don't get it and always different members, it's happened to myself 3 times now, we've even had a guild member who signed up and when the event started it kicked him out as if he hadn't signed up for it, we've monitored it for months now, and it's definitely effecting different players each event. I've had it effect both of my accounts as well.Steps: How can we find the bug ourselves? Keep signing up for territory Wars.Connection Type WifiPlease select your region EuropeCountry United Kingdom‌Help.&nbsp;For the last year now we've been having the same problem with Territory Wars in that it doesn't seem to pop up for everyone in the guild, there are always members that don't get it and always different members, it's happened to myself 3 times now, we've even had a guild member who signed up and when the event started it kicked him out as if he hadn't signed up for it, we've monitored it for months now, and it's definitely effecting different players each event. I've had it effect both of my accounts as well.

ea_ultraslide · Answer

Hi&nbsp;@True_Rune&nbsp;and thanks for the post.

What do you mean that the Territory War doesn't pop up?

If you miss the registration window, the event will disappear for you during the setup, attack, and review phases.

The preview phase for this TW started at 8pm UTC on December 4th and ended on December 5th at 7pm UTC.

true_rune · Answer

Hi and thx for getting back to us, when the territory war pops up not everyone is getting the notification that they can sign up or even the option too.

true_rune · Answer

@EA_UltraSlideHi and thx for getting back to us, when the territory war pops up not everyone is getting the notification that they can sign up or even the option too.

glados-013 · Answer

@True_Rune There’s no “notification” other than a message in guild chat (that can scroll away quickly if the guild is highly active.)

There’s an issue where players who use a single device that stays logged in constantly may not have the tw icon appear on the right side of the cantina table. The fix to that is logging back into the game. Alternatively, players can just click on the tw icon in the guild menu and join from there.

Guild communication is the best way to make players aware of the signup. To date, we have never seen evidence of a player who couldn’t sign up during the registration period - every single one of them comes here after the registration period is over.

ewokinsquirrely · Answer

I have not had the registration window show up for the last one or the one that is currently running. I never miss them & looked last night and again today & justchecked the schedule after a guild mate said something & our banner says set D.

The event is not showing for me to register. I did not miss it & did nearly 3000 energy last night & raided & secrets & shadows Event & 1st in fleet areana. It is not showing, and I really like it...plus I’m out the rewards of 5-6 Zetas + the rest of the goodies 2x’s

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Territory Wars not starting for everyone.

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