Forum Discussion
47 Replies
- EA_Aljo30 days ago
Community Manager
Hey there. Does this happen in both the web store and in game?
- itoao30 days agoRising Rookie
I am getting the same issue. I can see the paypal screen flash up then it gives me the oops error. I am on PC trying to get it from the webstore.
- RygelC30 days agoSeasoned Newcomer
I also have this issue, but only on the web store. If I try to open it in-game on the PC, or on my phone, I can get to the payment screen. But buying in-game will charge me in Euros, instead of Swiss Francs, and I lose out on the Coaxium :(
- EA_Aljo30 days ago
Community Manager
itoao and RygelC Are you in a different country than the location your account is set to? This can cause various issues. Including with payments.
- RygelC30 days agoSeasoned Newcomer
I have my location set correctly in my profile, but it still tries to charge me in Euros. And, in the web store, where the currency is correct, it shows me the 'Oops something went wrong' error, even though I've been able to make purchases in the web store before.
- EA_Aljo30 days ago
Community Manager
Is the country the same in both your EA account and your payment account?
- Juan_Criz30 days agoNew Novice
I have the same problem. When I try to buy the BB LSB on the website, I get an 'Oops, something went wrong' message. This doesn’t happen with other LSBs.
- itoao30 days agoRising Rookie
Everything is set to U.S. as far as I am aware. I see dollars on the web store. I am in the U.S.
- itoao30 days agoRising Rookie
It seems to be a Google Chrome thing. I just tried it with Firefox and the purchase went through.
- EA_Aljo30 days ago
Community Manager
itoao Glad to hear that worked. Thanks for letting us know.
Juan_Criz Can you try a different browser other than Chrome?
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