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Re: Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I am mainly on mobile internet and the app keeps showing a message box asking for wifi access.

When the game app started today, it did not request google sign in. On the 2nd start up, it asked for my birth month and year. After that it goes into the new account tutorial. After the tutorial the settings has no account linkage button. The only button related to account in settings is account deletion.

Help.

Thanks!

21 Replies

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  • 88shaun's avatar
    88shaun
    New Novice
    6 days ago

    Same here, support not responding to chat

  • MrMojoR's avatar
    MrMojoR
    Rising Novice
    6 days ago

    Same problem since yesterday. Opened various tickets with EA help. No reply at all. Just an automated prompt to hang tight while they are working on the problem. From a beach, it seems.

  • hesha111's avatar
    hesha111
    Seasoned Newcomer
    6 days ago

    I ve tried today,but it doesnt work.

  • ccw0126's avatar
    ccw0126
    Rising Newcomer
    7 days ago

    Same here, i am having the exact situation with you

  • Glacierjlj's avatar
    Glacierjlj
    Seasoned Newcomer
    7 days ago

    Yeah, same - tried reinstalling app itself, logging out of Google account and reinstalled Google play app. Nothing, been unable to access game since midday now. Just like many people here, doesn't have option to link to existing account. 

  • tidalscope's avatar
    tidalscope
    New Traveler
    7 days ago

    Okay, so on my Android mobile phone, my SWGOH app on Android got stuck in non 18+ mode. So the android app was forced out of account linking.

    I am still running on mobile broadband. I am now tethering my macbook through wifi to my phone. So my macbook effectively has wifi.

    I am now playing SWGOH on Bluestacks Air on my macbook. When I opened the SWGOH app on Bluestacks Android. It forced a play store update. The app updated. The SWGOH app on Android was restarted with no problems. Updates in game were downloaded on tethered wifi with no problems. No under 18+ stuff. No problems with being kicked out of account linking.

    Some wise guy reset my daily rewards 5 mins before midnight. I got the preliminary reward in mail but missed the final reward.

    Oh well. Hope it gets fixed soon.

  • ermaverick's avatar
    ermaverick
    Rising Novice
    7 days ago

    The same problem since morning. Yesterday it was ok

  • VXCyndre's avatar
    VXCyndre
    Rising Newcomer
    7 days ago

    Another one here, S25 ultra and straight to tutorial with no login option. My PC client works no problem. They seem to have screwed something up with googleplay logins

  • AceCV's avatar
    AceCV
    Seasoned Veteran
    7 days ago

    Same issue. No access to my account and we have a TB going on. 

  • ChrisY2C's avatar
    ChrisY2C
    Seasoned Novice
    7 days ago

    The main problem is the linkage "Have an account?" tab doesn't show. Re-installing doesn't boot up the tutorial.

  • tidalscope's avatar
    tidalscope
    New Traveler
    7 days ago

    Yes, I tried reinstalling. Still stuck in (kid mode) zero account linkage although the year I chose was way past age 18. I am still stuck in the 310mb incomplete update which stubbornly does not want to use mobile internet.

  • FlatOctopus13's avatar
    FlatOctopus13
    New Rookie
    7 days ago

    I'm having the same issue too. Its working fine on the PC client. Though. 

  • ChrisY2C's avatar
    ChrisY2C
    Seasoned Novice
    7 days ago

    Hi! Going through the same issues right now. Data and cache clearing are not working. Restarting or re-installing don't work either. No solution so far.

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