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MisterTedious's avatar
MisterTedious
4 years ago
Solved

Unable to Purchase Crystals

Unable to purchase crystals. When I click on a crystal pack I get a "Store Error" text box with the text, "Please ensure you have network connectivity and a valid billing account. If you have been ch...
technical issues
  • EA_Mako's avatar
    EA_Mako
    4 years ago

    Hey @MisterTedious,

    Which operating system are you playing on currently?

    If you're on iOS, there were some intermittent service outages being reported by Apple earlier, which may impact your ability to make purchases.

    Those look to be clearing up, though you can track the status on Apple's System Status page. 

    If you're still having these issues or are not using iOS please let us know, thanks!

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @MisterTedious,

Which operating system are you playing on currently?

If you're on iOS, there were some intermittent service outages being reported by Apple earlier, which may impact your ability to make purchases.

Those look to be clearing up, though you can track the status on Apple's System Status page. 

If you're still having these issues or are not using iOS please let us know, thanks!

73627193's avatar
73627193
3 years ago

Hey, I’ve had the same problem too, I’ve been playing for around 2 years and it hasn’t let me use a single dime , every time I try to buy crystals there’s no purchase and there’s nothing to help me, I am an IOS player and I haven’t had any problems with the App Store.

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