Forum Discussion

Anonymous

7 years ago

SolvedApproved

Update Bug 7/11

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? galaxy s9
OS Version android
Ally Code: (Find it here: http://bit.ly/AllyCode ) 519451515
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug since update rolled out cant open challenges or event tab. app just goes to a blank screen then shuts down
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country united states

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i get stuck on a screen like this and cant play the challenges i have left for today. or see the upcoming events

bug

EA_HighCommand
7 years ago
Hi everyone and thank you for the reports.

We've published a small Hotfix to correct several issues, including the stuck on loading screen and crash in the challenges and event screen and the incomplete daily activities.

Reinstalling or a clean restart should fix it for everyone. Thank you for sticking with us!

57 Replies

Anonymous
7 years ago
Approved
Same issue.
Anonymous
7 years ago
Approved
Same. Can't find, can't complete daily tasks, can't open store, can't open challenges. Ally code 813-728-826
Anonymous
7 years ago
Approved
Same thing is happening to me. Missing out on that omega
R198a
Rising Rookie
7 years ago
Attn: I'm on a droid galaxy j3, I uninstalled/reinstalled the game and it fixed all my issues, had a new "3 fleet battles" daily activity which I did and I got my daily reward, also events and Challenges are back
Anonymous
7 years ago
Approved
It is not a good fix but it works. Uninstall the game and reinstall it. Worked for me and everyone else in guild that has
hunchew
7 years ago
It seems that at least bon some Android platforms, if you force shutting down the game through Android settings and then clear cache, most of the hangs are resolved and dailies can be collected.
EA_HighCommand
EA QV Team
7 years ago
Hi everyone and thank you for the reports.

We've published a small Hotfix to correct several issues, including the stuck on loading screen and crash in the challenges and event screen and the incomplete daily activities.

Reinstalling or a clean restart should fix it for everyone. Thank you for sticking with us!