Webstore Crystal Purchase Issue

Hello, I was directed here by eahelp after 5 days of conversations about crystals I purchased but never got in game. My ticket was closed after being sent here, even though this was not my issue. Are you able to direct me to a better way to resolve this than opening a new ticket and waiting another 5 days and possibly getting the same results? I have and can provide and did provide confirmation emails showing I made the purchase and was charged.