Gift code from EA Creator was redeemed

Question

I recently received a code for The Sims 1 from an EA Creator Network giveaway at Facebook fanpage, but when I tried to redeem it, I got a message saying that the code had already been used. I have not previously claimed this pack, and I believe there may be an issue with duplicate or invalid codes.

Here are the details:

Error message: "This code has already been redeemed."
Platform: EA App

I have also received a replacement code from the EA Creator, but it encountered the same issue. Could you please verify the code and provide a valid one? I can provide additional details or screenshots if needed.

Thank you for your help!

hpzgreenblock · Answer

This is something only the Fanpage manager will be able to fix. They are enrolled in the EA Creator Program and they can reach out to the community managers to understand what happened.

The options the general public has through EA help are sadly very limited.

If you look at the "I need to replace my product code" page you'll see they don't even let you send an e-mail or chat with an advisor as it's common with other help topics, as EA doesn't replace codes for customers no matter the situation:

https://help.ea.com/en/solutions/?product=the-sims-legacy-collection&topic=replace-product-code

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Gift code from EA Creator was redeemed

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