Is anyone else having issues with the EA App and them completely removing the Sims 2 Legacy packs and the original Sims? I have added a screenshot of what EA says. I paid money for this. I'm upset. I can't find anything online about them removing them. The only platform I can play is on Steam but i would have to buy everything all over again. Can anyone provide some insight on what to do or what is happening? #EAApp
ChetYouBetcha Did you previously have an EA Play subscription, either standalone or through XBox Game Pass? If so, and the subscription expired, that may have removed the games from your account even if you bought them separately.
If this isn't the issue, please let me know when you bought the games and where. If it was directly from EA (through the App or the website), go to ea.com, sign in, open Account Settings > Payment & Wallet > Order History, find the info for this purchase, and list the status you see: Completed, Processing, or Failed.
