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lilaposta's avatar
lilaposta
New Novice
7 hours ago

Sims 2 Application Terminated when Loading Household

The game worked completely fine until a recent update that caused Direct3D errors. After the patch today that fixed that specific error, I am now crashing with the error message "The application has crashed. The application will now terminate." whenever I try to load any household. I tried repairing and that didn't fix it. I don't think it is my computer's issue, since the game worked perfectly at release. It also isn't a custom content issue.

 

2 Replies

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Heya lilaposta

    Is this happening in a neighborhood that was created after today's patch?

    You'll need to move or delete the Neighborhoods file in Documents -> EA Games -> The Sims 2 and a new Neighborhoods file will generate when you launch the game again.

    If so, could you provide an EA Error Report ID and DxDiag for tracking purposes?

  • lilaposta's avatar
    lilaposta
    New Novice
    4 hours ago

    Hi!

    This happened both with a neighborhood I created when the game re-released and with a new one I created today after the patch. Deleting the Neighborhoods file didn't solve it.

    Here is my report ID: 5cd319cd-fcc2-4096-987a-b935ddfd75e7

    And here is my DxDiag file.

    Thank you!

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