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noavizz's avatar
noavizz
Rising Novice
5 months ago
Solved

The Sims 25th Birthday Bundle - Purchased game no longer shows in library

I recently bought The Sims 25th Birthday Bundle. I was able to download it and install it as well. Everything was working perfectly fine. Then I decided to reinstall the game, but it no longer gives ...
bug
discussion
pc
technical issues
noavizz's avatar
noavizz
Rising Novice
5 months ago

Hello, thank you for responding to this post! 

Yes, I still have this issue and I have refreshed/restarted the EA App and restarted my computer.

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
5 months ago

Thanks noavizz 

Can you try these steps please and let me know if they help?

  • noavizz's avatar
    noavizz
    Rising Novice
    5 months ago

    I followed the steps to App Recovery and Cleared Cache, but nothing has changed.

    • EA_Cade's avatar
      EA_Cade
      Icon for Community Manager rankCommunity Manager
      5 months ago

      Thanks for getting back to me noavizz 

      I'm not showing any recent logins on this account, are you sure you're logging into the account that purchased the game?

      • noavizz's avatar
        noavizz
        Rising Novice
        5 months ago

        Yes, I only have one account and I usually stay logged in. I logged out and relogged back in a moment ago and followed the App Recovery and Cleared Cache, but still nothing has changed.

         

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