Forum Discussion

noavizz's avatar
noavizz
Rising Novice
1 year ago
Solved

The Sims 25th Birthday Bundle - Purchased game no longer shows in library

I recently bought The Sims 25th Birthday Bundle. I was able to download it and install it as well. Everything was working perfectly fine. Then I decided to reinstall the game, but it no longer gives ...
bug
discussion
pc
technical issues
noavizz's avatar
noavizz
Rising Novice
1 year ago

Hello, thank you for responding to this post! 

Yes, I still have this issue and I have refreshed/restarted the EA App and restarted my computer.

EA_Cade's avatar
EA_Cade
Icon for The Sims Team rankThe Sims Team
1 year ago

Thanks noavizz 

Can you try these steps please and let me know if they help?

  • noavizz's avatar
    noavizz
    Rising Novice
    1 year ago

    I followed the steps to App Recovery and Cleared Cache, but nothing has changed.

    • EA_Cade's avatar
      EA_Cade
      Icon for The Sims Team rankThe Sims Team
      1 year ago

      Thanks for getting back to me noavizz 

      I'm not showing any recent logins on this account, are you sure you're logging into the account that purchased the game?

      • noavizz's avatar
        noavizz
        Rising Novice
        1 year ago

        Yes, I only have one account and I usually stay logged in. I logged out and relogged back in a moment ago and followed the App Recovery and Cleared Cache, but still nothing has changed.

         

Featured Places

Node avatar for The Sims 2

The Sims 2

Share your experiences, get to know other Simmers, and find troubleshooting & fixes in the official The Sims 2 community.Latest Activity: 3 days ago
2,608 Posts

Recent Discussions