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YOLANDAKER's avatar
13 years ago
Solved

a serious error occurred while loading (name). we strongly recommend restarting the application.

so every time i try to get into sims in the last few days this mesage keeps coming up. it gets as far as the town background and the box with my sims and the game tips and after about 5 minutes of waiting it comes up with a black screen and the above message. i've tried reinstalling the last EP and even put on a new one, but it keeps happening. i'm on PC.

  • It only does that with that household right? If you choose another household or create a new one, it should load without any issues. Since you want to play with the current household and not another one, I suggest you go to your saves folder on your Documents / Electronic Arts / The Sims 3 , see if you have a file in your saves folder that has the exact same name as the game you're currently playing but ending in .backup  If you do, then copy the files in that folder and replace them with the ones on the folder that has the name of the game that you're playing but ending in .sims3  After you do this, the game should load normally. 

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  • @Asilee  If you can play through Origin but not the EA App, just use Origin.  You can have both installed on your computer at the same time; you just can't have both open at the same time.  If you get an error when trying to open Origin, restart your computer.

  • I’ve had this happen to me recently . It’s simple you guys… clear all history on all your internet browsers you have used. Clear history and cache. Then it will work

  • I’ve had this happen to me recently . It’s simple ,clear all history on all your internet browsers you have used. Clear history and cache. Then it will work

  • I got a new laptop. Downloaded the EA App & Sims

    All my previous saves are wiped - which sucks but I'm fine to start fresh.

    I go to start the game and none of the worlds will load. I get the error message w/ everything. Please helppppppppppppppp

  • katfink1's avatar
    katfink1
    Rising Newcomer
    5 months ago

    Mine has done the same thing!  I had completely uninstalled the game and reinstalled it then added my items from the sims 3 store.  It’s all brand new and when I go click on any town to play with it gives me the same error!

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