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ImIncrediblyOlD's avatar
2 years ago

AMD card not getting recognised help please found 1 matched 0

hi i need help with my amd GPU card getting recognised 

=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 4 RAM: 4 CPU Speed: 3893 Threading: 3
Adjusted CPU: 4791 RAM: 16315 Adjusted RAM: 15803 Cores: 16
=== Machine info ===
OS version: Windows 8 6.2.9200
OS prod type: 0
OS major ver: 6
OS minor ver: 2
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: AuthenticAMD
Brand: AMD Ryzen 7 3800X 8-Core Processor
Family: 15
Model: 1
Cores: 16
HT: 0
x64: 0
Memory: 16315MB
Free memory: 9596MB
User: Catherine
Computer: DESKTOP-FNESABV
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon RX 6600 XT
Name (database): AMD Radeon RX 6600 XT [Found: 1, Matched: 0]
Vendor: ATI
Chipset: Vendor: 1002, Device: 73ff, Board: 23371458, Chipset: 00c1
Driver: aticfx32.dll, Version: 31.0.23013.1023, GUID: D7B71EE2-30BF-11CF-1774-D25A6EC2D235
Driver version: 1023
Monitor: \\.\DISPLAY1
Texture memory: 1024MB <<OVERRIDE>>
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1

22 Replies

  • so it still froze, even after doing a clean boot also when i removed the bin folder it just reinstalled it again when i tried to play was that your intended instructions? or should i try to remove the bin folder again. 

    also can i keep the computer in a clean boot or do i have to reverty back to normal changes? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @ImIncrediblyOlD  The clean boot is only for testing Sims 3, so you can revert it for regular use.  However, I'd suggest not reverting just yet; there are a couple more tests I'd like you to run while in the clean boot.

    First, I don't think we covered it, but are you playing in fullscreen or windowed mode, and does it make a difference to switch?  Please do so at the Main Menu and quit to desktop before loading a save just to make sure you're getting the full effect.

    Your dxdiag shows a few more generic Windows errors, and since DISM and sfc apparently didn't clear these up, I'd suggest running a repair install:

    https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

    This shouldn't delete any of your data, but if you get to step 13 and are NOT asked to keep personal files and apps, back out and start over.

    If this doesn't help either, I'd like to see the results of some hardware monitoring, still in a clean boot, to see whether any of your computer's components are behaving in an odd way.  Please download hwinfo (it's free) from here:

    https://www.hwinfo.com/download/

    You don't need to install anything; just choose the Portable version, unzip it, and launch it from Downloads or wherever you like.  If you do want the full installer, be sure to click the button for hwinfo itself, not for lansweeper.

    Restart your computer, open hwinfo, choose Sensors Only, and click the button that's a sheet of paper with a + to start logging.  Save the log file to your desktop for easy access.  Wait five minutes, then open Sims 3 and play for at least 20 minutes.  Don't alt-tab out of the game or run any other programs, aside from the EA App of course, while you're testing.  When you're done, click the same button to stop the logging.

    Please upload the log to the third-party filesharing site of your choice (Google Drive, Dropbox, etc.) and link it for me.  Either leave it in .csv format or, if you're going to use OneDrive, create a .zip file, and don't open the log before uploading it, or else my log reader might not be able to interpret it.

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