AMD Ryzen 7000 series run Sims 3?

@nicguy101  I haven't seen any reports that Ryzen 7000-series CPUs have trouble launching or running Sims 3.  This series is somewhat new, but I'd have expected to see at least one complaint by now if there were any problems.  I can't be sure I've seen someone with a 7000-series model running Sims 3, but I can check the forum for examples if you'd like.

yes please, that will be greatly appreciated thank you so much 🙂

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@puzzlezaddict wrote:

@nicguy101  I haven't seen any reports that Ryzen 7000-series CPUs have trouble launching or running Sims 3.  This series is somewhat new, but I'd have expected to see at least one complaint by now if there were any problems.  I can't be sure I've seen someone with a 7000-series model running Sims 3, but I can check the forum for examples if you'd like.

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@nicguy101  Sorry for the late reply.  I went back ten pages, just over three months, and longer in a couple of master threads, and I didn't find any dxdiags with a Ryzen 7000-series processor.  The CPUs are popular enough that I would expect to see at least a few reports if they had trouble running Sims 3.  It's not definitive, but highly suggestive: I would guess these CPUs run the game just fine.

@puzzlezaddictUnfortunately I just got a HP Victus gaming laptop with a Ryzen 7000 series processor and Sims 3 doesn't launch. The launcher opens but when I click play nothing happens ☹️ I really don't know what to do to get it to work. I tried going to task manager ----> set affinity, unselected 'all processors' and checked only one 'CPU 1' but it still didn't launch. Really have no idea what to do...

@PrimBird927  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

And thanks for the report.  I hadn't heard anything about these CPUs either way, so I'd like as much information as possible.

@puzzlezaddict Here you go. Thank you.

@PrimBird927  Your dxdiag doesn't show any Sims 3-related errors, so I'm not sure this is a case of an incompatibility with the processor.  The lack of errors suggests the game is being blocked from starting at all rather than it's crashing.  (That's not definitive, just somewhat likely.)  So the first step here is to disable your antivirus, temporarily, to see whether it helps.

If that doesn't make a difference, please clear the App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game: open your EA App game library, click Sims 3, and select Manage > Repair.  Please do this with your antivirus still disabled, and don't reenable it until you've tested the game once.

If that doesn't help, please create a new admin Windows account and try playing there.  Make it local, as in, don't link it to your Microsoft account.  You'll be able to (try to) launch Sims 3 without reinstalling anything.

If you still can't play, please look for any new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to launch Sims 3, specifically after you've created the new account.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

@PrimBird927   By clicking play are you meaning the play button in the EA app?

@PrimBird927 Hi were you able to fix it?

Hi! @nicguy101  So sorry I forgot to get back to this group on this. Surprisingly I actually got it to work by installing the Alder Lake patch (https://github.com/LazyDuchess/AlderLakePatcher). I was skeptical that the patch would work since I thought it was only for Intel processors, but it fixed the problem and now I'm finally able to play TS3 again.