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EA_Solaire
Community Manager
9 days agoHey there DeadDeer1983
Has your EA account been previously hacked or compromised?
This can happen sometimes if your EA account isn't fully secured- we aren't able to check for this over the forums, so you would need to reach back out to live support and have them make sure your account is secured. Please submit a new help request on the site, and be sure to attach this forum conversation there so live support has additional details to reference on this.
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