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DeadDeer1983's avatar
DeadDeer1983
Seasoned Newcomer
9 days ago

An Error that Support Can't Even Help With

So, I have exhausted all my options, I have contacted support multiple times over many years, and I can't even get a response or any sort of help as they just tell me that this is an old game or that...
technical issues
the sims 3 store
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
8 days ago

Hey there DeadDeer1983​ 

Has your EA account been previously hacked or compromised?

This can happen sometimes if your EA account isn't fully secured- we aren't able to check for this over the forums, so you would need to reach back out to live support and have them make sure your account is secured. Please submit a new help request on the site, and be sure to attach this forum conversation there so live support has additional details to reference on this. 

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