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ZAMK14's avatar
ZAMK14
Newcomer
9 months ago

Base worlds disappear when I try to add new worlds or purchased content

I saw that there are issues with worlds when you are using Windows 11 due to one drive synching. I turned off synching, uninstalled and reinstalled the base game and my add-ons and they work fine. If I try to add any worlds or any other purchased content, all the worlds from my base game disappear as well as my add-ons. The only world that seems to stay sunset valley. I was online with an EA rep and all he did was all the stuff I tried on my own anyway.

My game was playing fine last year. It was playing fine right after Christmas, but I took a break because I had other things going on.  I tried starting to play again mid-February and all hell broke loose. First, I couldn't play any of my saves. When I tried to play other worlds, I got errors.  I tried uninstalling and reinstalling and it seemed to work until the next time I wanted to play, then I'd get the errors again.  I read about the synch issue and turned off synch. Now, even with the synch off, if I try to load any of my purchased content or worlds, I lose all worlds.  

I don't care for Sims 4 and I have a lot of money invested in Sims 3. I would really appreciate any suggestions.  Thanks.

 

1 Reply

  • ZAMK14  Sunset Valley is the only world that comes with the base game.  When you say other worlds disappear, I think you mean EP-related worlds (e.g. Twinbrook, Bridgeport), but do you also mean other Store worlds or custom worlds?  And are the worlds you're installing that trigger the problem Store worlds, or custom worlds, or both; and is it other Store content that triggers the error?

    Please also let me know whether the packs you own disappear from the launcher's Expansions & Stuff Packs tab.  If they're still present and checked off, but those packs aren't loading in-game, uncheck and re-check the boxes, then try again.

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