Broken Simpoint Ads Play But Don't Pay

Thank you Catlee for your very detailed post. This is EXACTLY, in every way shape and form, what I am currently dealing with.

Some ads play and finish, and ACT like they're rewarding points, but don't. Others don't even play at all.

A couple of days ago, there was a brief period of time where some new ads showed up that actually did work and DID reward simpoints. That lasted for like a couple of hours, then went away. Now nothing is working.

Hi @EA_Mai,

well the bonus simpoint ads are not working at all again (they worked off and on for about 1 week). I waited a little while to post this just in case it would be random, but I see many people are having the same issue again. So here is what I have seen happening this time: 

After my last post on 6/1/17, when most of the Ads starting/were paying simpoints for that week, These are the ads that they took out of the Ad video watch lineup:  Edelbrock Pro Flow  /  AutoMeter Garage  /  Always Discreet at Walmart com  /  Olay Eyes  /  St. Barth Essentials / Mini Wax / Tekken 7 / Singapore Airlines

Then these ads started playing correctly and paying simpoints again after watching them during that one week time frame: Cars Direct / Lincoln MKC / Well Good leggings / 

Then once the Ads listed below showed up in the line up to watch, all of the Ads stopped working and paying simpoints:

Fuji Film Ad / Singapore Airlines Ad

The "Thank You For Your Patience while your Video is Loading" pop-up screen no longer comes up, so they fixed that issue

Out of the 3 different  "Sorry No Ad Available"  /  "No Survey Available"  /  "We are really sorry this offer is not available"

Only the "Sorry No Ad Available" comes up now.

The Video's that are playing all the way through and you get the "Sponsor Pay - Thanks for Watching" pop-up box (but do not pay simpoints are):

Cars Direct / Lincoln MKC / Well Good Leggings / Pampers / Premier Protein /

The Videos that play All the Way Through - But never close out & the "Sponsor Pay - Thanks for Watching" Pop-up box Never comes up.

You have to Close these out manually or they just stay on your screen like the pic below shows and they do not pay simpoints:

Fuji Films Ad / Singapore Airlines / Monarch Casino / Suave /

And lastly, Whatever these two Ads are supposed to be (One is Bigger than the other)

They just come up a black screen and will not go away until you close them out Manually and they also Do Not Pay any simpoints:

I agree with our lord and savior Catlee for spelling it out again and I express my extreme displeasure towards whoever approves these ads. For the love of god EA, please test these to confirm they actually work or else fix your servers. This is pissing me off.

Since the past two weeks or so, I've noticed an odd occasion where these same ads - the ones mentioned by Catlee and described as not working - WILL pay simpoints, but only when they feel like it. It's like they're passive aggressive and only want to function every 4 days or so, for a few hours. Because of this, it's been encouraging me to keep watching these ads hoping that maybe they'll get lucky and pay up to me instead of just giving the ad revenue to someone else and leaving me in the cold. But most of the time, no, this is not the case. This technical issue, whatever may be the cause, has wasted a significant amount of my time and precious processing power that I can never get back. I'm sure that if I had been properly serviced, I would have at least five thousand more simpoints in my account than I do right now.

I'm in a different country from @Catlee2 and @Nhizariak as I get different ads. The ones I get are either:

-big square ones (mostly Momtastic or Digital something-or-other)

-little square ones (for TD or some car dealership- I only get these on my laptop, not my PC)

-standard sized ones (Samsung, CIBC, and that long 3 minute one- again, these only play on my laptop, not my PC)

Currently, they all play to the end and none of them are paying. I'd estimate that I'm owed approximately 400-500 SP for the ads I watched over the weekend.I've tried 2 browsers and 3 different devices, so the issue is on EA's end, not mine.

I started off clicking just in case. But, since EA isn't paying me as promised, I'm not giving them any ad revenue either. I might  test a couple per day, just to see if they'll pay; when they don't, I just go about my day like the ads aren't even there.

As I've mentioned before, buying SP is not an option for me at the moment. And, even if it were, who's to say they'd even work, since EA would probably find a way to break that too.

I am so fed up with this; I've been calm and polite, but I'm starting to get annoyed. Surely that's understandable.

Oh wow, EA deleted my previous post~ which, by the way, was totally respectful and didn't use any 'bad' language. Way to go, guys.

All I said was that my ads are different from the two previous posts and that I'm frustrated with the darn things not paying. Don't see why that was worth deleting~ if anything, it makes it look like they're actively trying to silence us in order to make this issue go away so that they don't have to fix it

Spoiler alert: it won't.

ETA: looks like they restored the previous post. Goody.

Also, some screenshots: these are the ads I get the most frequently and, as you can see, they play through to the end. However, my SP balance remains unchanged, as has been the case since around 1am Friday.

If I were to be compensated for all the ads I watched between the 'maintenance' that started all this and now, I'd have 5000+ SP on my account. Instead, I'm trying to conserve every sp I have so that I can buy the items I want.

Screenshots:

Has anyone thought that not watching the ads would cause the advertisers to get frustrated with the lack of views that they have paid for and EA to risk a loss of ad revenue?

@EA_Mai @EA_Mat Could you please give us an update or maybe even a fix to this annoying issue of ads not giving us simpoints. I would have had many more simpoints than what i have right now if ads did work. I feel that we should be gifted all of the simpoints that we should have gotten or even better just a permanent fix to this! I was heartbroken when this issue started because i was saving up simpoints to buy really expensive items on the store like worlds and venues, but now i cant. Thank you and we are all waiting for any update or fix from you.

@Catlee2  You spelled it all out PERFECTLY!!! Great job & Thank you for taking the time to do that!!!  

@Pholo1I usually stop watching the ads as soon as I realize they're broken~ if the points I earned are not there within the specified 24 hours, I stop clicking (other than the 1 or so a day I use to test).

I'm not giving EA more free money than is necessary, and I hope no one else is either. Someone needs to hold them accountable for not following through on their end of the deal.