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TechnoBearJake's avatar
TechnoBearJake
Rising Newcomer
11 months ago

Cannot download items off Sims 3 Exchange

when trying to download items off the exchange, i get this error message: "Upgrade your registration for The Sims 3 Community! You must be a game-registered user to use certain community features...
pc
technical issues
worlds
puzzlezaddict's avatar
puzzlezaddict
Hero+
11 months ago

TechnoBearJake  You will in fact need to contact EA customer support to get this fixed.  First, take a screenshot of your Steam library showing your copy of Sims 3 and the base game product code.  You can upload the screenshot when you submit the help request.

I would strongly suggest using the live chat option rather than email.  If you don't see it, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

Alternately, try using the help site without being signed in.  Some categories of issue allow you to proceed without an active login, and many of those offer the live chat option.

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