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meeble980's avatar
meeble980
3 years ago

Cannot Download Sims 3 Store Content, Endless Login Loop (Windows 11)

Hi, so I have a large number of store content items successfully installed, but a couple of days ago I decided to purchase a new one and I haven't been able to download it. There is an endless "login" loop on the launcher, and the front page doesn't load. I've read in a couple of places that clearing caches on Internet Explorer might fix this....but my computer didn't come with Internet Explorer, because it's fairly new. I tried clearing the caches on Google Chrome (my preferred browser) and Microsoft Edge (the default browser), as well as every other suggestion that I've seen so far on other threads, and nothing has helped. Any suggestions would be hugely appreciated!

pc
technical issues

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @meeble980  Try clearing Edge's Internet Explorer data, described here towards the bottom of the page:

    https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

    If that doesn't help, try signing into the store site ( store.thesims3.com ) and downloading from your purchase history (Store > My Store Account > Purchase History).  You don't need to be signed into the launcher for this to work.

  • meeble980's avatar
    meeble980
    3 years ago
    @puzzlezaddict wrote:

    @meeble980  Try clearing Edge's Internet Explorer data, described here towards the bottom of the page:

    https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

    If that doesn't help, try signing into the store site ( store.thesims3.com ) and downloading from your purchase history (Store > My Store Account > Purchase History).  You don't need to be signed into the launcher for this to work.

    Thanks, but I've already done this. Should I do it again? I did it twice, the second time making sure that all the boxes were checked, deleting all browsing data. And also, I've already been trying to download the item from my purchase history. I don't think I should need to be logged in on the launcher, and I never had any trouble logging in on either end until now.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @meeble980  Try using Firefox to download the content; it's generally the most reliable way to use the store.  If that doesn't work, please let me know what happens when you try to download or install your store content, as in, where the process goes wrong.

    As a test, you can also move the existing Sims 3 folder out of Documents\Electronic Arts and onto your desktop, open the launcher to spawn a new one, and try downloading into that folder.  You don't actually need to start from scratch.  Once the items are downloaded, you can move them from the new Sims 3 folder to the old one (they go inside Downloads), trash the new folder, put the old one back, and install the content through the launcher.

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