Cannot redeem Generations Registration Gift,No Product Code

@rp_player_girl I noticed you can't get a code for a TS3 pack from Origin. The code for the gift was different from the code for the pack (if I remember right) and some of those gifts were for a limited time. Some of the gifts later showed up in the store as a free download so it depends on what item you were supposed to get. As this is a public forum for users by users accounts can not be accessed here. You will have to contact EA customer service about this issue.

I'm trying to get the free registration reward from the Sims 3 store found here: http://store.thesims3.com/setsProductDetails.html?categoryId=11488&scategoryId=13033&index=0&productId=OFB-SIM3:35966&pcategoryId=12858&ppcategoryId=12490

I guess since its not working I'll go ahead and contact customer service,thanks for the reply.

This might seem a silly question but how do I sent the problem via email,the contact us step-by-step thing doesn't seem like the best way to explain my problem.

@rp_player_girl There are a series of menus and you should get to a page where you can chat online or get a callback.

I still can't figure it out,can you send a link?

Link - customer service click help with a game - click the right arrow - click sims 3 - scroll to bottom of page - during business hours you should get an option to chat or get a call back (depending if your in the US).

or try in the upper right there's a contact us - you may have to log in - start a new case.