Cannot redeem my Sims 3 code because its in my old origin account and cannot access it
I cannot access my Origin acc, which I downloaded Sims 3, Seasons, and University on it from a while ago. Origin said they have sent the email to change the password, but I don't see anything 'Origin'. I made a new account and tried to redeem my Sims 3 code on it, but says it has been used already. So now I cannot play my recently bought Generations and World Adventures. What should I do?
Hi,
the best thing to do is to contact a game advisor to recover your older account. We do not have the tools
on Answer HQ.
To contact a game advisor, please visit the following site:
https://help.ea.com/contact-us/
# Login to the site.
# Click on "contact a game advisor".
# User the search bar to describe your problem.
# Click on "find solutions".
# Select your product, category and platform.
# Click on "find solutions".
# Scroll down and click on "I still need help".
You will now be provided with the contact options that are available, depending on your country.
With regards,
inSmithereens
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"Keep away from people who try to belittle your ambitions. Small people always do that, but the really great make you feel
that you, too, can become great"
~ Mark Twain
