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Lola38103's avatar
Lola38103
Rising Traveler
5 years ago
Solved

Cant download from the store

Hi there! I did it before but cannot figure out how to do it again. Got a new laptop and went to my account, purchase history, and tried to download my already purchased Content when I got multiple e...
pc
technical issues
  • Lola38103's avatar
    Lola38103
    5 years ago
    @puzzlezaddict I logged in in the launcher and I've been going through random things for a while and in the launcher, on the part where you can choose households to play, there's a little button with three dots. I clicked that and in that, there was an option that said "open downloads dashboard and it game me the option to download all my content. I dont really understand it, but I was able to get all my items! I really appreciate your help, thank you!
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@LoopyStuff  Does your computer run Windows or macOS?  What kind of install is this—Origin, disc, or Steam—and are you using the same account to download content as the one you used to install?  For example, if you installed from disc with a base game that's not registered in Origin, that kind of mismatch could block the content from installing.

LoopyStuff's avatar
LoopyStuff
5 years ago

Hi, thanks for replying so quickly. Um, I'm running Windows 7  from disk for the Sims 3. I'm glad you answer all the questions even if you don't work for EA. The Sims 3 disk is different from the one one I used when I made the purchases from The Store. My account is the same at EA.  I've already uninstalled my Sims 3 and all it's stuff and then installed it again. If you can't figure it out, that's okay...at least you tried.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @LoopyStuff  If you're using a product code to install via disc and that code isn't listed on your EA/Origin account, then your store content won't work.  Store items are encrypted so only the original purchaser can use them.  To this encryption, it looks like you're trying to install your store stuff to someone else's game, even though you're the owner of both, so this is actually working as intended.

    You have two options here.  One is to register the disc's product code, that is if it hasn't already been used on a different account.  The other is to uninstall the disc version and install from Origin instead.  You'd need to remove the Sims 3-related registry entries first, or the game probably won't open at all.  You could use a tool like Revo Uninstaller or Piriform's CCleaner, or delete everything manually:

    https://help.ea.com/en/help/the-sims/the-sims-3/manually-uninstalling-the-sims-3/

  • LoopyStuff's avatar
    LoopyStuff
    5 years ago

    DUH! {slapping self on forehead} I totally forgot about the cd registration! I'm sure that's exactly the problem. You've been extremely helpful. Thank you so much. See? You really good at this.

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