Forum Discussion

eiriuesugi's avatar
13 years ago

Can't install Sims 3 Base Game

Okay, I am having a strange issue that I've never experienced before. After I had problems even playing the game after the patch installed, I had to uninstall everything..and now after downloading the base game again,  I can't seem to go through with installing the Sims 3 base game in Origin or even through the install file in the Sims 3 folder under Orgin Games.

I spoke with Customer Service and they walked me through different steps which included Deleting all game installers through origin, manually uninstalling origin, turning off firewall and any antivirus, getting rid of some tasks and even running origin and just the installer through administrator. I'm still having the same problem, so I escaltated my issue and have to wait around 5 days or so to hear something back, but wanted to see if anyone else had this issue and got it solved.

What happens is it'll finish downloading in origin and usually all my games go right ahead and enter the installation process on it's own afterwards, so that striked me as odd when it didn't. So, I hit install and get to the choose your country screen, click next and it'll say 'installing' under the game in origin, but then doesn't go any further and just stops. I got a bit futher through the actual install file in the folder, to the 'accept agreement' screen and then it just stops there. I'm on Windows 7 and never had problems  installing this game before until now.

13 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    I have been having this problem too and just figured it out. Go into my computer then go into program file (86) find origin games and click on that. Then click on Sims 3 and then the _Installer folder.  Then find Sims3setup click it. That will actually install the game. I hope it works for you like it did for me 🙂

  • Anonymous's avatar
    Anonymous
    11 years ago

    Oh I've got the game working. I only made this post as per request by a EA employee over the phone. That way anyone who faced the problem would be able to correct it, until EA was able to find the bug causing the issue, which they have to my understanding now done. Unfortunately doing it your way did not work for me, and it took extra measures, but as long as it is working for you, then enjoy! - Thank you for your consideration and generosity and seeking to help me, even if I didn't need the help anymore, it's the thought that counts!:cattongue:

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,290 PostsLatest Activity: 46 minutes ago