d0fdef48c2338f24 In the new Windows install, do you have any special characters in your username? Is OneDrive running now? (It shouldn't cause this particular issue, but it doesn't hurt to ask.) Did you install anything at all aside from the EA App and Sims 3, or did an antivirus install on its own, perhaps one that came with the original computer?
Please also let me know what country you're in and whether you use a VPN. Neither of these should trigger this error either, but you've addressed almost everything else.
Finally, do you have access to another computer where you could install the game as a test? This error isn't typically account-related, but stranger things have happened.
Sorry for the late reply.
No, I don't have any special characters in my username, it's just my name. OneDrive is disabled. When I re-installed the computer McAfee snuck back in but I unistalled and deleted all the remaining files I could find as I previously did as you suggested before when it was causing problems - and I did it before installing the app and Sims 3 again.
I'm in Sweden and not using any VPN.
My boyfriends computer is being repaired but when he gets it back I'll try installing the game there. I'll get back to you.
I'll just play the Sims 4 for now, since it works fine.
Thank you again for all your help!
