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abistasiasims's avatar
abistasiasims
Rising Novice
7 days ago

Can't log in to my account in launcher or game but can on the Sims 3 Store

As the title says, I can't log in. I have already tried resetting my password to something without special characters, clearing Microsoft Edge's data, and also trying to delete the email.bin file but...
bug
no cc or mods
pc
technical issues
puzzlezaddict's avatar
puzzlezaddict
Hero+
7 days ago

abistasiasims  Towards the end of the article, there are instructions for specifically clearing out Internet Explorer-mode data.  I don't know whether what you did already would have deleted this data too, so please check and clear whatever is still present.

abistasiasims's avatar
abistasiasims
Rising Novice
7 days ago

I saw that originally but that is what I don't have the option to do. The article has a note with it that says "This is only available if your organization has turned on Internet Explorer mode." so it's probably the case that I don't have that turned on. 

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