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MalikLove's avatar
MalikLove
13 years ago
Solved

Can't log into the Sims 3 Game Launcher

I just purchased some very expensive stuff from the Sims 3 store, but I can't download it because the game launcher won't let me log in. I put in my login info, but the box disapears for a few seconds then pops right back up with my login info still there.  I can login to the thesims3.com and origin just fine. I have cleared the IE cache, ran as admin, changed my password, changed the UAC settings, un-installed nd re-installed the base game, and restarted my computer. Nothing works! I'm beyond frustrated.

pc
technical issues
  • ElmaFatts's avatar
    ElmaFatts
    10 years ago

    Ok I finally was able to fix it after talking to an extremely helpful EA advisor (I had to talk to two others before I got to him). Instead of just clearing Internet Explorer cookies, I had to completely reset IE and it worked. Here's what I did:

    IE-> Tools->Internet options->Advanced tab-> Reset

    Hope that helps somebody.

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  • SharkiBoom's avatar
    SharkiBoom
    9 years ago

    I have the exact same problem I'm just stuck at that screen in an endless loop, its so annoying

  • Bluethealpha's avatar
    Bluethealpha
    9 years ago

    Don't mean to bump this thread, but I use a Mac and thought it'd be helpful to mention what solved this issue for myself. Since I don't have IE, I instead deleted browser history on Safari. I don't know if that solved my problem because I went to Chrome -the browser I currently use- and reset the settings and cleared its history. One of those worked, but I am assuming it was resetting everything in Chrome because I had cleared my browser data to no avail earlier. I didn't like having to do that, but that might've helped.

    The incorrect password error occurred on my PC too, so I'm hoping I don't have to go digging for solutions a second time. (unless it gives me this error again here on my Mac)

  • simsdreamsspace's avatar
    simsdreamsspace
    9 years ago

    Thank you so much!!! It has finally worked through the Launcher. I hope it works complety now! Thank you so much!

  • Anonymous's avatar
    Anonymous
    9 years ago
    I know it's been a while since this thread happened, but I just needed to say thank you for your help. I just did this and it fixed everything with my launcher. I was pulling my hair out.
  • Ece2207's avatar
    Ece2207
    9 years ago

    Wow it worked!!!!!! I have been trying to fix this problem for all day!!! x

  • NiamhWitch's avatar
    NiamhWitch
    9 years ago

    *sigh* I am having this problem.  I just spent the past hour trying everything suggested in this entire thread.  I bought a few things from the Store and those downloaded fine... then a little while later I went into my purchase history to download Dragon Valley and all of a sudden I can't log into the launcher.  This is insanely frustrating. >:-(

  • Anonymous's avatar
    Anonymous
    8 years ago

    Hello,

    I'm having the same issue, I've cleared browser history and reset browser history...still nothing.

    How long does it take to update the cookies? Should I be able to login immediately.

    Very frustrating can login on chrome, ea an sims store...but game launcher won't let me login.

    Please help.

    Thanks,

    Maddie

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